FAQ
Orders
Can I modify or cancel my order after placing it?
No. Once an order has been placed, it cannot be modified or cancelled.
Orders that have already been shipped cannot be cancelled. Customized products also cannot be cancelled once production has started.
How long does it take to process my order?
Orders are typically processed within 1-3 business days.
Orders placed before 3:00 PM EST enter our processing queue on the same business day. Orders placed after the cut-off time begin processing on the next business day.
How will I know my order has shipped?
Once your order has been shipped, tracking information will be emailed to the email address provided during checkout.
Shipping
Where do you ship?
The Drizzled currently ships within the United States only.
How long does shipping take?
Standard Shipping typically arrives within 8-12 business days after your order has been shipped.
Delivery times are estimates and may vary due to holidays, severe weather, carrier delays, or other unforeseen circumstances.
How much does shipping cost?
Standard Shipping & Handling is $6.00.
We also offer free Standard Shipping on qualifying orders of $100.00 or more.
Which shipping carriers do you use?
Depending on your delivery location, orders may be shipped using:
- USPS
- UPS
- FedEx
- DHL
- DPD
How do I track my order?
Tracking information is sent by email once your order has been shipped. You can use the tracking number provided to monitor your shipment through the shipping carrier.
What should I do if my shipment is delayed?
Please check the latest delivery status using your tracking number.
If you need additional assistance, please contact our customer support team via email at info@thedrizzled.com.
What should I do if my package is lost?
If you believe your shipment has been lost, please contact our customer support team via email at info@thedrizzled.com with your order number. We will coordinate with the carrier on your behalf to open an investigation. Once the carrier's findings are confirmed, you may choose from the following resolutions: a replacement, store credit, or a full refund.
What should I do if my order arrives damaged?
Please contact our customer support team via email at info@thedrizzled.com within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will coordinate with the carrier on your behalf to investigate the claim. Once verified and approved, you may choose from the following resolutions: a replacement, store credit, or a full refund.
What should I do if my order arrives damaged?
Please contact our customer support team via email at info@thedrizzled.com within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will coordinate with the carrier on your behalf to investigate the claim. Once verified and approved, you may choose from the following resolutions: a replacement, store credit, or a full refund.
Returns & Refund
Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery, provided they meet our return eligibility requirements.
What conditions must returned items meet?
Returned items must:
- Be unused and unworn.
- Be returned within 30 days of delivery.
- Be in their original condition.
- Include the original packaging.
- Include any original tags, labels, or accessories, where applicable.
- Not show signs of wear, damage, washing, or alteration.
Do I need approval before returning an item?
Yes. All returns require prior authorization.
Please contact our customer support team via email at info@thedrizzled.com before sending your item back.
Who pays return shipping?
Customers are responsible for return shipping.
A return shipping label may be provided depending on the reason for the return.
Do you offer refunds?
For change-of-mind returns, approved refunds are issued as store credit only. For items that arrived damaged, defective, or incorrect, you may choose from the following resolutions once your claim is verified: a replacement, store credit, or a full refund to your original payment method.
How long does it take to receive store credit?
Approved returns are generally processed within 7-14 business days after the returned item has been received, inspected, and approved.
Do you charge a restocking fee?
Yes. Approved returns are subject to a $10.00 restocking fee.
Do you offer exchanges?
No. At this time, we do not offer exchanges.
Payments
What payment methods do you accept?
We currently accept:
- All major debit and credit cards (Visa, Mastercard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Do you offer any discounts or promotions?
Yes. The Drizzled currently offers the following promotions:
- 10% off your first purchase when you subscribe to our email list.
- Buy 2 items, get the 3rd at 50% off.
- Buy 3 items, get the 4th item free.
- Free standard shipping on qualifying orders of $100.00 or more.
Discount codes and eligible promotions must be applied at checkout before completing your order. Promotions cannot be combined with other offers unless specifically stated. Promotional offers may be modified or discontinued at any time
What currency do you accept?
All prices displayed on our website are shown in United States Dollars (USD).
Are taxes included in product prices?
No. Applicable taxes are calculated during checkout, where required by law.
Customer Support
How can I contact customer support?
Please contact our customer support team via email at info@thedrizzled.com.
We aim to respond to all inquiries within 48 hours during business hours.
What are your customer support hours?
Monday - Friday9:00 AM - 2:00 PM PST
What currency do you accept?
All prices displayed on our website are shown in United States Dollars (USD).
Are taxes included in product prices?
No. Applicable taxes are calculated during checkout, where required by law.
Business Information
Business Information
Legal Business Name: North Grove Ventures LLC
Brand Name: The Drizzled
Business Address: PO BOX 208, Culver City, CA 90232, United States
Email: info@thedrizzled.com
Business Hours: Monday - Friday, 9:00 AM - 2:00 PM PST
Response Time: Within 48 hours